Inbound Customer Service Advisor - Office based

Start date: 7^th June 2021

Location: Manchester City centre, M3

Hours: 37.5 hours between 8am - 6pm

Training: 5-10 days Monday - Friday 9am- 5pm

Contract: Temporary ongoing

Salary: £17,374

*No time off within first 4 weeks as this is a vital period*

Working on behalf of our client Serco handling calls for the DWP, you will be dealing with queries and general enquiries on any number of inbound lines/campaigns.

The lines are open between 08:00 and 18:00 Monday to Friday, with an anticipated longer (10 hours) day on Mondays. Your normal hours of work will be 37.5 hours per week. You must be able to commit to full-time hours.

You will be paid weekly in arrears by HRGO, no need to submit time sheets as all of this is taken direct from the client's system!!

There is a 5-day comprehensive training package providing you with all the knowledge required to handle the various call types. There is also an excellent support network within the business consisting of a Floorwalking Team. The team will provide on the spot answers to questions in the early stages of you taking your first call. A Helpdesk/Escalations Team who are available to offer ongoing support, and guidance.

If you feel you have what it takes, apply now by registering online!

You must also upload the following to your HRGO profile:

Proof of National Insurance number

Valid ID/right to work in the UK

Proof of address x 2 (bank statement, credit card statement or council tax bill)

A basic DBS dated within 3 months or proof of a new application

3 Years of references, one must be previous employer

You will also need to verify your Right to Work documents, this will be done by video call