We strongly believe in promoting from within, with many of our Managers and Support teams starting on the contact centre floor. We have a wide range of roles and we can help you to develop your talents and a career that suits them perfectly through regular development reviews, Talent Development Programs, Training and Development Programs and Specialist Leadership Training.
Detailed Job Description
We are recruiting for a host of Full Time Inbound Customer Service Representatives, who are passionate about the customer experience.
You will bring personality and energy along with the ability to tailor your service to the needs of our client's customers. You will also have a passion for wanting to create an outstanding customer experience every time.
Applicants must have a professional manner with the ability to deal effectively with the customer, demonstrating tact, discretion and patience, whilst dealing with a high level of confidentiality. Good interpersonal and communication skills along with team spirit are essential for this role. Utilising skills you will be required to listen to the customer's needs and ensure a great customer service.
What's in it for you?
FULL TIME - 40 hours per week worked on rota basis
Hours of Work; Between 7.00am-10.00pm any 5 out of 7 days Monday to Sunday inclusive
Earn £7.70-£8.21 per hour with the ability to earn more depending on campaigns and skill set
28 days holiday entitlement (pro-rata) increasing to 32 Days based on Length of Service
24 Hours Employee Assistance Program
Birthday/Special Occasion off - All staff receive either your birthday or a special recurring occasion of your choice off after 12 months service
Company Pension plan
Free Limited On-site Parking available
On-site Cafe at both Locations (subsidised)
TCC Rewards - Various Rewards and Discounts are available with your TCC reward card
Free Staff Wifi
Located in Birkenhead City Centre - Easily accessed via public transport