Job specification

Position: Home Working Customer Support Advisor

Hours: Hours 37.5 hours per week Monday to Friday between 8am - 6pm (E.g. 8-4pm/9-5pm)

Salary: £8.91 weekly pay every Friday

Job Type: Temporary ongoing (may become permanent)

Successful candidates WILL be required to pick a computer from Knowsley, Liverpool (must live within a 50mile radius).

Must have a strong broadband connection at home.

Immediate opportunities are available with our FTSE 250 client, who specialise in the government and public sector.

They are seeking Customer Service Advisors to join their busy team on an exciting new campaign. You will be required to deal with both inbound telephone and online queries from the general public.

There is a comprehensive training package providing you with all the knowledge required to handle the various call types.

What you'll need to do:

• Provide excellent customer service to a diverse range of customers and employers
• Arrange/re-arrange/cancel appointments
• Assess claims and deal with enquiries via electronic means
• Liaise with other service centres, e.g. Jobcentre and benefit centre
• Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance

What we'll need from you:

• Customer focused and able to deal with customers compassionately
• Resilience, able to work in high pressurised environments
• Proven customer service experience
• PC literate
• Fully available during the training period (first 2 weeks of June)

What you'll get in return:

• 23 days holiday + 8 days bank holiday
• Development & training
• Working from home
• HRGO temp of the month award & prize
• Weekly pay
• Equipment provided
• Potential permanent contract

Please register on the HRGO website https://www.hrgo.co.uk/my-account and call Ella or Robyn on 01513471110.