HRGO are currently recruiting for a Hire Desk Controller on behalf of large well established company located in Normanton with a national presence. They have on site parking and fantastic transport links making them ideally located for candidates from Wakefield, Leeds, Barnsley, and surrounding areas. This role would require a Saturday or Sunday (or both) being part of your fixed rota.

Benefits:

• Starting salary of up to £33,000
• 22 days holiday plus stats
• On site parking and cafeteria
• Shopping Vouchers at Christmas

Duties Include:

• To work flexibly as a member of the Hire Desk Team, providing a customer focused service
• Responsible for smooth running of Key Accounts and/or General Orders
• Ensure all on/off hire orders are taken in detail and processed correctly
• Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits
• Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes
• Advise Transport Department of any necessary movements within a timely manner.
• Ensure relevant spreadsheets are updated daily/weekly and any concerns are brought to the attention of your Line Manager
• Answer all incoming calls within 3 rings in a polite and professional manner
• Achieve all targets and KPI's that are set for individuals and the team
• Create and post invoices to Sage daily, from various run code reports as specified and update Line Manager
• Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays
• Any customer queries must be dealt with quickly and efficiently
• Liaise and communicate effectively with all levels of staff.Ensure company vehicle or occasional loan vehicle supplied, is kept clean and tidy at all times, serviced within manufacturer's guideline, and ensure any defects are notified to correct parties and rectified in a timely manner

Candidates require:

• Administration or Hire desk experience, however full training will be provided
• Confident with IT packages, especially Excel
• Good communications skills, written and verbal
• Excellent Organisation skills and an ability to work efficiently under pressure
• Great team player who can also work well on their own