HRGO have an exciting opportunity for several Advisors to work on a national helpline providing specialist advice and support to employers so that they can effectively engage in apprenticeships. Successful candidates will help employers and training providers engage in a positive relationship to provide suitable apprenticeship vacancies. In order to provide personalised advice, responsibilities will include tailoring information to customers and their situations, monitoring developments relating to apprenticeships and raising awareness of support options available to small businesses and training providers. Extensive training will be provided to ensure you are in a position to develop plans, interventions, initiatives and delivery models which encourage demand for apprenticeships from employers in line with the Government's ambitions and priorities for the apprenticeship programme. Key Responsibilities an Accountabilities: 1 Work within defined quality guidelines and maintain good practices at all times 1 Access and research information sought by callers quickly and accurately 1 Accurately collate and record caller information for use in management information reports 1 Develop and maintain an interest in related topical issues and those likely to affect contacts 1 Deliver specialist subject material as appropriate 1 Assess caller needs either directly or as a referral and either meet these needs or refer to another agency or to a specialist 1 Undertake administrative and other tasks as required relevant to working environment The position is subject to an enhanced DBS check and further vetting processes as appropriate to fill their contractual and safeguarding procedures. This role is working between the hours of 8.00am and 5.00pm, based on a 37.5 hour week and pays £8.43 an hour. You must be available to register with HRGO Recruitment and also attend an interview with the client.