HRGO Recruitment Northampton are looking to recruit Helpdesk Operatives for one of our well established clients in Oxford.

Roles available:

1x full time - 5 out of 7 shifts - rotating days

1 x Nights - 20 hours Sunday to Monday 10pm to 8.00am

1x lates - 30 hours Monday to Friday 4.00pm to 10.00pm

Location: Oxford

You will be subject to DBS - Criminal record checks due to the nature of the job.

Key Responsibilities/Accountability's

• Ensuring all calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox

• Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system

• Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them

• Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them

• Refer enquiries that cannot be dealt with to the appropriate individual or body using the agreed communication lines

• Undertake general administration to support the department, ensuring all service standards are met.

• A flexible approach to service provision is essential and the contents of this job description may therefore require amendment from time to time in line with working requirement

Please contact HRGO Recruitment in Northampton 01604 62I333 option 1 or simply apply online by hitting apply button below