Helpdesk Operative/Coordinator


Oxfordshire
£19500 - £20000 per annum
Temporary
246028/001

HRGO Recruitment Northampton are looking to recruit a number of Helpdesk Operatives /Coordinators for one of our well established clients in Oxford.

We are looking for :

Day shift Helpdesk Operatives

Night shift Helpdesk Operatives

Helpdesk Operatives to cover Weekend & Bank Holidays

You will be subject to DBS - Criminal record checks due to the nature of the job.

Key Responsibilities/Accountabilities

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Ensuring all calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
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Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
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Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them
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Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them
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Refer enquiries that cannot be dealt with to the appropriate individual or body using the agreed communication lines
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Undertake general administration to support the department, ensuring all service standards are met.
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A flexible approach to service provision is essential and the contents of this job description may therefore require amendment from time to time in line with working requirements

Skills and Knowledge required for the role

Essential

Desirable

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Experience of working in a Call Centre or Similar Environment
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Sound Knowledge of CAFM Systems
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Accurate Record Keeping
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Strong IT skills
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Knowledge of Microsoft Office
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Educated to a High Standard
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Ability to manage shift patterns, being flexible
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Problem-Solving - able to handle complex enquiries

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Experience of working in an NHS Environment
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Level 2 Customer Services
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Level 2 Business Administration
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Experience in a Facilities Management background

Please contact HRGO Recruitment in Northampton OI604 62I333 op 1 or simply apply online by hitting apply button below

Apply

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