HRGO Recruitment Northampton are looking to recruit Hospital Help Desk Admin in Oxford for one of our well established clients.
Pay : £11.00ph paid weekly
Hours of work: Mon-Fri 7am-4pm or 8am-5pm
Duration: Temp/Perm for the right candidate
Location: Oxford
You will be subject to DBS - Criminal record checks due to the nature of the job. We can apply DBS checks for you at cost of £27.
Key Responsibilities/Accountabilities
Ensuring all calls are answered within the KPI - 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them
Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them
Refer enquiries that cannot be dealt with to the appropriate individual or body using the agreed communication lines
Undertake general administration to support the department, ensuring all service standards are met.
A flexible approach to service provision is essential and the contents of this job description may therefore require amendment from time to time in line with working requirement
Skills and Knowledge required for the role
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