Our client based in Knowsley are looking for 40 x Inbound Advisors to start 11th June We are looking for someone who is motivated, enthusiastic and possesses excellent interpersonal and communication skills along with the ability to work with a complex range of clients in an innovative substance misuse and sexual health setting. You will be responsible for: * handling queries from those contacting the helpline service across a range of behaviour change and subject matters including sexual health and substance misuse. * Support for callers, triaging their queries and providing them with information and advice. * Communicating with callers of all age and backgrounds conveying information and tailoring support to callers needs, age and understanding * You will be expected to communicate through a range of channels including email. Voice, web chat, SMS and social media. Successful candidates must be able to demonstrate the following: * A good standard of written and spoken English * Confident telephone manner with previous call centre experience * Ability to listen and ask appropriate questions to understand the query then convey information to specific caller's needs. * An understanding of confidentiality * Ability to deal professionally with a large number of calls * Able to handle queries of a sensitive nature and be non-judgemental * Full training will be given for the role Specific requirements of the role: Ability to work shifts between 8am -10pm and 5 days out of 7 You will be subject to a basic DBS check Benefits: * Weekly pay £8.56p/h on a Friday * 37.5 hours per week * Flexible working * On going with a view to permanent * Free parking * Pension * 28 days holiday per year * Canteen on site * Accessible by public transport