Job Specification

POSITION: Customer Advisor (HSE)

LOCATION: Training 2 x weeks Rhyl (then working from home)

HOURS: Monday - Friday 9am-5pm ( up to 12 month contract)

SALARY: £334.00 per week

You will be responsible for delivering a service to an external client dealing with outbound enquiries to UK Businesses.

Duties:

• To provide a service via telephone in an appropriate manner and in-line with company policies.
• To represent the relevant client and any other appropriate organisations ensuring a good standard of customer service at all times.
• To act as an advocate for the customer, liaising between the customer and client / associated body.
• To provide resolution at the first point of contact wherever possible.
• Ensure that services provided meet with the principles of company and the client.
• Provide information, advice and services to customers on behalf of the relevant client, its partners and other local/national agencies.
• Take responsibility for resolving queries and completing the arising actions on behalf of the customer, progressing and chasing when required.
• Ensure that a full accurate electronic record of all customer interactions is maintained.
• To proactively identify improvements to service and assist with their implementation
• To operate within the agreed boundaries, service levels and agreed targets of the appropriate client and related partners. ·
• To maintain personal and professional development to meet the changing demands of the job, participating in appropriate training activities.
• To take a flexible approach to changing patterns of work.

Skills:

• A high level of communication skills - the ability to provide detailed information and advice accurately, in a clear and positive manner
• IT skills - ability to use a range of packages to provide, record and analyse information.
• The ability to deal with customer contact using a range of channels including telephone, email, web chat, social media and others.
• Creative approach to problem solving - able to investigate information from a range of sources
• Knowledge of admin systems such as IT, web, telephony systems
• he ability to seek out and understand the needs of customers, taking ownership and appropriate action in an ever changing environment
• The ability to recognise the diversity of customers, identifying and assessing needs and tailoring services when necessary whilst demonstrating tact and diplomacy
• The capability to demonstrate at all times high standards of personal, professional and ethical behaviour
• A high level of integrity when dealing with sensitive or confidential information
• The ability to work within a team, maintaining team spirit and team success
• Self-motivated
• Aptitude and desire to provide excellent customer service
• A flexible approach to a variety of tasks with a can-do attitude ·
• Commitment to development and training

Please call Nicola at HRGO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk