HRGO are looking to recruit a Guest Experience Roster Coordinator for a prestigious overnight rail company based in Glasgow. This role will be fully responsible for the creation and management of all Sleeper rosters, in line with rostering codes of practice and company guidelines. The role will also manage the input off payroll information to the Client's payroll team. In addition the role will support with administrative tasks for the Guest Experience team. This role is critical in delivering the standard of service that we will expect for the Client's Sleeper operations and its transformation. It will be essential that the role holder has a close working relationship with team members they are producing rosters for. The role is based on a 37.5 hour working week on a shift pattern of 5 days out of 7. Shift timings will range from 07:00 - 00:00. The role will involve regular travel to London to meet face to face with the on board Sleeper Teams Key Accountabilities * Produce weekly roster which is economical and correct in line with roster code of practice for Sleeper Hosts, Team Leaders, Train Managers, Shunters and Guest Service Centre Ambassadors. * Publish rosters in a timely manner to ensure all team members have a clear understanding of their shift pattern. * Cover roster on a daily basis, sickness, leave requests, medicals, and training. * Manage annual leave application, recording and rostering process. * Manage lieu leave application, recording and rostering process. * Cover phone out of hours, as required, to accommodate staff calling in for contract nights. * Communicate with the Guest Experience management team to inform of any changes to the roster that will reduce the standard number of staff per service. * Collation of booking on sheets for audit purposes. * Input of payroll information to Serco payroll team. * Input and management of annualised hour's information, including required analysis. * General Admin duties as required to support the Sleeper Guest Experience team. * Auditing of Team Leader lodgement, stock sheets and temperature records. * Hotel bookings / confirmations for on board staff. * Sick absence monitoring with MyHR and Payroll. * Disciplinary logging and monitoring with MyHR. * On board sale data analysis for Host and TL Ticketing commission. * Daily updates sick / discipline. * Kit replenishment orders. * Staff medication enquiries. * Perform Guest facing roles as required. * Rostering knowledge, specific rail knowledge would be an advantage however not essential * Payroll processing knowledge * Competent in the use of the Microsoft Office suite of packages * Excellent written skills as well as other communication skills * Ability to work unsupervised