2/21/2018 8:50:53 AM
HR GO Recruitment
HR GO Recruitment

German Speaking Call Advisor

Merseyside - Birkenhead
Not Specified
Start Date: ASAP

Our client is currently seeking INBOUND ONLY Retail/fashion Call Advisors to join a busy call centre environment

Duties will include:

* Handle all customer related queries including chasing deliveries and returns, online and ordering issues, in store issues and store reservations, gift card enquiries, promotion enquiries and marketing queries
* Respond to customers via various channels mainly email and telephone but also conversocial which includes Facebook, Twitter and now Instagram
* Process customer orders via a telephone ordering service where customers can call us and place an order over the phone
* General store enquiries including stock availability

You will possess an excellent telephone manner and clear verbal and written communication skills. Previous experience gained within a customer service/administrative/retail background preferred. Must be customer focused offering a friendly, polite and empathetic tone.

Full time positions working 5 out of 7 days between 8-10, training will be provided on site. Excellent opportunity with a view to going permanent following an initial 13 week period.

Pay £9.00 p/h

* Weekly pay
* 28 days holidays
* gym benefits **
* monthly bonus incentives depending on campaign
* free parking may be available
* subsidised canteen
* full training
* pension scheme **
* day off for Birthday or event **
* permanent positions **
* discount on high street retailers **

** after qualifying period or depending on campaign

To apply please call HRGO on 0151 347 1110 or forward your current CV to cv@calladvisor.co.uk
Job Reference:VR/20014