Customer Support Professional is responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, the customer support professional will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the requestor's needs. The CSP will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support. Essential criteria: * Fluency in written and spoken English AND German * Minimum of 6 months outstanding customer service experience in a service driven environment. * Computer literate and confident in ability to browse Internet.