Our client a recognised Housing Association are currently recruiting for 2 Finanical Operations Officers in Wells, Somerset.

Key Accountabilities

Processing all payments received and ensuring that these are allocated to accounts. Posting of cash and benefit, manually and by batch to the finance and housing management system. Posting of other debtor invoices and cash receipts to the finance system

To raise and despatch debtor invoices as required in accordance with agreed procedures and to respond to requests from customers to make payments by standing order, direct debit, giro or other means.

Reconciliation of cash and transfer postings and resolution of unposted and queried items.

Preparation of refunds

Posting HB and universal credit payments to customers accounts

Examinations of current customer and debtor credits, and other customer credits.

Seeking prompt recovery of unpaid accounts and other debts not dealt with by the income recovery team.

Administration and collection of Direct Debits, including recording and correction of rejections

Ensuring that all direct debit receipts are correctly allocated to customer accounts

Creating/amending customer accounts as and when necessary

Resolving rent allocation queries

Liaison with other departments as appropriate

Provide credit control service cover for Financial Operations Team Leader including:

Dealing with incoming correspondence to include but not limited to: post, emails and answering telephone calls

Ensuring reconciliation between the bank, the housing management system and the financial ledgers can be completed

Clearing suspense accounts

Creation and maintenance of charges

Creation and monitoring of garage rents and service charge

Posting of write-offs and write-ons onto the systems

Providing accounts information to internal departments

Involvement in adhoc and system/service improvement projects

To positively contribute and participate in the development and improvement of services provided by the Financial Operations Team.

Any other reasonable requests as required by Team Leaders

Experience and Qualifications

Educated to GCSE Standard (or equivalent), including passes in English and Maths.

Working with computerised accounts systems and able to pick up new I.T. systems quickly.
Experience of working in a transaction processing office environment.

Reasonable level of IT skills, including proficiency in Microsoft Office suite (excel, Word and Outlook) and CRM databases

Ability to organise and prioritise work, often under pressure.

Have the ability to identify areas where positive change to the way we work can be made

Able to be flexible in approach to hours worked

Able to communicate effectively with customers and staff in writing, face to face and over the telephone.

Be a good team player with a 'can-do' attitude, be proactive and forward thinking. Have a 'right first time' outlook.

Able to identify system improvements and areas where processes can be improved

Knowledge and experience of working in an area where data protection is imperative, and of adhering to controls to mitigate this risk