An amazing role has become available for a client of mine in Taunton . With Travel to London ( all expenses paid) we are looking for a minimum of 1^st line but Ideally 2^nd line as well, Field support engineer

When not in London, which might be 1 or days a week, you will be based in their Taunton office

This would suit someone who is keen to progress as a field Support Engineer or someone who is currently desk based and wants to get out visit businesses

Full support from the team and the Solutions Architects will be given

What they do:

My client provides enterprise level information and communication technology solutions to SME companies and charities up to 100 in size. Their solutions include a full suite of reliable and scalable managed services including IT Support, Mobile Data Capture, Connectivity and Telephony Solutions. All are tailor made for businesses looking to outsource their technology requirements to lower their capital and operational costs.

They understand that finding the right solution for clients with several different suppliers is difficult, contradictory and frustrating. We make it easy to move all technology requirements to one reliable supplier. Their solutions have been selected and designed to ensure a perfect fit for small & medium sized business now and in the future.

Who are they looking for?

They are looking for a Field Support Engineer to join our team. We are looking for a highly motivated, self-sufficient IT Support Engineer. Experience in supporting business IT solutions including Office 365

Responsibilities:

Providing 1st/2nd line support via the Support Desk and in an onsite capacity, where appropriate. Onsite support will be a fundamental part of this role

To have direct involvement with key tasks and issues as part of weekly / monthly objectivesxecution of site visits in accordance with company guidelines and clients' site procedures and expectations;

To operate as the conduit of information and feedback between onsite and the other service teams.

Assisting colleagues in Support, Projects & Sales Departments to ensure optimal delivery of service

Responsible for remaining aware and expert in emerging technology/products within industry

To work with the Service Desk / Solutions Architect teams in accordance with IT objectives, values and standards

Assisting Service desk in all areas to ensure optimal delivery of service to all clients;

Competent use of management tools for remote support procedures;

Will be required to cover other support functions as and when the business needs;

Requirements:

Ability to communicate effectively (Spoken and written)

Excellent client facing skills

Excellent hands on skills with confidence in troubleshooting and resolving an issue onsite and remotely

Strong team player, helping and supporting colleagues in all departments

Office 365 Experience Essential along with general networking and PC / Mac support skills

IT Certification

Any other relevant industry certifications and experience;

Technically focused;

Practical application will be demonstrated through scenario based interview question

• Hours: Full time - Monday - Friday. Flexible hours will be required due to the travel requirement of the role.

SALARY: £19,500 / £23,500 + Mobile Telephone, Pension and travel Allowances