HRGO are recruiting on behalf of East of England Ambulance Service NHS Trust for Emergency Call Handlers in Bedford, Bedfordshire.
Applicants need to have at least x4 GCSE's including English & Maths
Some experience of dealing with the public, computer literate, strong minded and able to prioritise.
Candidates must be happy to work days, evenings, weekends and BH (this will include Christmas).
Pay rates
Standard - £10.40ph
Saturday/ Nights- £14.39ph
Sunday/Bank Holiday- £17.57ph
Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts.
To respond to all incoming telephone calls , giving emergency calls priority over non-emergency calls;
Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software.
Receive and record telephone calls from a range of personnel including hospital staff; other Health Service professionals and other Emergency Services
Where rota's or staffing levels require it, carry out duties within the "out of hours" control, either call handling or dispatching received calls. This requirement like all duties is subject to the post holder having had appropriate training.
Key Skills needed
Requirement to handle traumatic, emotional and distressing situations
Flexibility to work rota hours and additional hours as required
Keyboard skills
Use of Information Technology such as windows based systems and also Information Communication Technology such as telephony, email, fax
Empathy and compassion
The ability to manage and support others during times of crisis - most commonly during an emergency call
Excellent listening skills
Effective verbal and written communication skills
You can apply online, send your cv to beatrice.ilie@hrgo.co.uk or call 01604239066.
Emergency, Call Handler, NHS, Trust, Call center, Bedford, Bedforshire
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