Education Operations Support

£22,500

Flexible working hours 30 or 37.5 per week

Monday and Friday work from home. Tuesday Wednesday and Thursday based in the office.

Excellent benefits to include, free eye sight tests, life insurance, paid time off for appointments, pension, flexible working, on boarding promise, service recognition, social activities , well being group to name just a few!

Our client is a well established company based in Canterbury city centre, specialising in the education sector.

PRINCIPAL ACTIVITIES/OUTPUT OF JOB

* Handle all incoming enquiries, via telephone, email or post in a professional and timely manner, aiming to satisfy the enquiry at the first point where possible.
* Ensure that registrations and other services from those centres are processed accurately and in line with service levels agreements
* Ensure that all processing of personal data complies with the principles of the relevant data protection law, escalating data protection queries to the Manager as quickly as possible.
* Maintain a high level of knowledge about all of the products and services.
* Fulfil assessment requirements related to areas such as examination packing, checking, dispatch, return, tracking, scanning, marking process, checking and release of results.
* Manage the approval and removal of access to websites for new and current centres, working collaboratively with Relationship Managers
* Prepare and distribute replacement certificates in a secure manner and in line with service levels and
regulations
* Ensure responses to result enquiries are in line with published service levels
* Attend Centre Monitoring visits and inspections of centres
* Maintain important documents via proofreading and updating these to the website
* Identify and support the implementation of improvements to services
* Share knowledge and good practice with other members of the Operations department at all levels

The ideal candidate

• English Language and Mathematics GCSE (grade C or above)
• Experience of following processes for compliance
• Ability to react positively to changing priorities
• Ability to manage own time driven schedules
• Strong organisational and administrative skills
• Working knowledge of Microsoft Office
• Excellent communication skills appropriate to the audience and
• method of communication
• keen eye for detail and level of accuracy
• Previous experience of working in the education sector is beneficially but not essential