JOB TITLE:

Distribution Agent

DIRECT REPORTING STRUCTURE:

Distribution Lead Agent - Supervisor - Manager.

INDIRECT REPORTING STRUCTURE:

PURPOSE:

ü Support the department strategy on a local level

ü Offer best in class customer service

SUMMARY DESCRIPTION:

To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.

KEY RESPONSIBILITIES:

· Daily process and input of all customer orders and distribution accounts.

· Provide daily operational reports that are accurate and timely.

· Run stock reports to check for product availability.

· Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

· Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

· Rate domestic transportation bills.

· Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.

· Trace orders as required and notifies customers of any activity concerning their order.

· Ensure accurate and timely client and vendors billing.

· Maintain damage records and backorder logs.

· Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.

· Input all receipts, putaways, moves, picks, shipments and cycle counts

· Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

· Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.

· Report customer feedback to management, including any signs of customer dissatisfaction.

· Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

· Contribute to maintain strong relationships with vendors (trucking companies, and others).

· Provide support with other miscellaneous projects, filing and research

· Maintain a current and accurate DLSOP that details the processing requirements for each account.

· Answer phone calls according to Expeditors standards

· Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

· Meet KPI standards, as per the company's procedures

· Understand department process flow, and looking for best practices to improve operational efficiency and productivity

· Escalation of problems to Management when necessary

· Attend training classes when required and meet company standards of 52 hours training per year per employee.

· Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

· Expeditors company policies and procedures.

· Expeditors products and services

Skills:

· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

· Pro-active, strong organizational skills.

· Good Microsoft Office skills

· Fluent in operational English, both oral and written

Behaviours:

· Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

TRAINING AND QUALIFICATIONS:

Training Requirements:

· Meet company standards of 52 hours training per year

Education and Experience:

· Education (preferred level) high school degree

· 2 years related experience and/or training; or equivalent combination of education and experience.

· Previous experience in inventory control and/or distribution operations