Job Specification POSITION: Data Support Specialist LOCATION: Deeside HOURS: Monday - Friday 9:00am -5:30pm SALARY: £22,000p/a REF: VR/00640 Job specification: To support the growth of the business we are looking to add to our existing Data Support Team. We are looking for people who possess a strong technical understanding along with experience gained from working within the Telecommunications industry. The role encompasses both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support. Objectives: * Provide an excellent customer service experience whilst managing customer expectation * Manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony * Take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers * Provisioning and installing hardware * Provide day to day product support to existing customers * Be competent navigating 3rd party web portals and quick to learn technical processes * Site visits to resolve issues when required Skills & Knowledge: * Telecoms background - knowledge of: * Network hardware - PCs, Switches, Routers & Firewalls * Networking TCP/IP, DNS, VPNs & Router configuration * Hosted / IP Telephony systems & SIP Trunks * Excellent customer service & communication skills * Positive attitude * Affective time management skills, with a logical approach to problem solving * Work under pressure and within time constraints * Manage workload whilst reviewing changing priorities * Ability to work alone as well as part of a team Benefits: * 20 days holiday, increasing each year by one day to a maximum of 25 days + Bank holidays * Work place pension * Attendance bonus * Company bonus * Onsite Parking * Canteen Please call Nicola at HR GO recruitment for more information on 0151 3474900 or email your CV to nicola@hrgoliverpool.co.uk