Responsibilities
Ensuring outcomes are aligned with the digital strategy of the Group for current and future Customs services, with the initial focus on Brexit
Investigating existing processes, interacting with our business units and systems to determine business requirements and specify effective business processes, through improvements in information systems, information and document management, practices, procedures, and organisation change
Working closely as part of a delivery team
Ensuring changes to requirements are investigated, managed and have the necessary approval prior to the development and implementation cycles
Contributing to the development of organisational methods and standards
Designing and managing tests of new/updated processes
Managing selection and creation of relevant scenarios for testing and ensures that tests reflect realistic operational business conditions
Ensuring tests and results are documented, reported to stakeholders and are available for specification of user instructions
Providing systems guidance and training to users to ensure that the system is used in an appropriate manner
Monitoring benefits against what was predicted in the business case to support ROI analysis
Identifying and managing risk to delivery of changes
Supporting Customs operations by reporting on compliance to processes and data quality and ensure that customer digital expectations are being met
Researching of market trends for commercial and Government Customs digital solutions initiates, and offerings are
Continually review of internal customs operations processes to streamline and make use of latest technology to reduce manual interaction
Experience Required
Use and knowledge of customs clearance systems
Knowledge of HMRC systems chief and CDS
Knowledge of community system providers (CSP)
Understanding of customs application set up and integration
Database and document management
Integration with other systems such as FMS, WWS, TMS and AMS
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