A super role has become available for a growing company in Yeovil

We are looking for a Full time Customer Support person to delight our customers with excellent service in a professional and organised manner and to maintain or increase Sales of our CS account base, maximising opportunity by upselling and product recommendations.

Duties include:

Prioritising Customer Orders and queries to ensure deadlines are met

Communication to Customers regarding pricing and stock availability

Organising Administration in a methodical manner

Approving credits and replacements within a set Authorisation level.

My clients mission is to provide outstanding service and as our Customer Support Specialist, you will be the first point of contact for many of our valued customers.

As part of a responsive Customer Service team, you will also support other sales processes and service functions, including proactive calling and other administration duties. Key measures of your success will be excellent communications with all departments, exceptional service to all customers and demonstration of the company code of conduct and core Blake values.

Customer Support

• Prioritise and process customer orders and requests submitted by telephone, email, or via the website.

• Investigate and resolve customer complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.

• Maintain thorough and accurate customer service records.

• Liaise with company suppliers to arrange collections, deliveries item replacements as needed.

• Work as part of the sales team to drive positive company sales results by managing CS customer base, upselling where possible and using reports to ensure spend level is maintained.

• Check product availability for customer orders and order or restock items if necessary to satisfy the customer.

• Communicate with customers about their orders, including any delays or changes in delivery

• Manage back orders, call off orders and customer-own-stock reports to ensure all orders are delivered and invoiced within the customers' expectations.

If you come from a retail or hospitality , customer service back ground or are in a current customer service role, I want to hear from you

Hours are Monday to Friday 8 am to 5.30am

Benefits:

1. Holiday starting point is 23 days which increase when you have been here fore 3 and 5 years

2. 5% bonus scheme - dependant on the business reaching targets

3. 3% company contribution

We are looking for someone who

• Excellent communication skills

• Good listener

• Excellent attention to detail

• Ability to Prioritise work load

• Self-motivated

• Positive 'can-do', problem solving attitude

• Able to work under pressure and meet deadlines whilst remaining calm and positive

• Ability to work as a team member and individually