Job specification

Position: Customer Support (WFH available)

Location Denbighshire

Hours: Monday-Friday 9-5

Salary: DOE (Temporary with a view to going permanent)

Duties:

• Process and determine claims in accordance with the benefit regulations and verification framework.
• Ensure that all appropriate decision letters, overpayment invoices and reminders are issued in a timely manner;
• Ensure that payments and overpayments are correctly coded for subsidy purposes.
• To access the system to obtain information relating to Benefit Support/ Reduction scheme claims.
• To action as appropriate requests for revisions, appeals and disputes, including full written responses, in accordance with legislation, regulations, guidance and office procedures.
• To undertake the issuing of benefit overpayment invoices, monitoring arrangements with debtors and taking appropriate action to recover unpaid debts in accordance with benefits legislation

Experience required:

• Previous experience of dealing effectively and courteously with members of the public, both face-to-face and by telephone.
• Ability to relay complex information clearly in relation to Benefits verbally and in writing.
• At least five year's relevant experience in a Benefits environment
• Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data.
• Excellent communication skills, with a strong customer focus
• Ability to interpret, apply and explain all legislation and guidance appropriate to the post.
• Be able to work on own initiative and without the need to be closely supervised.
• Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required.
• Ability to make decisions in relation to Benefits determinations accurately.
• Work methodically, accurately and thoroughly, paying close attention to detail.
• Ability to remain calm and focussed under pressure.
• Ability to prioritise and work accurately to targets and deadlines.

Please contact Nicola at HR GO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk