Location: CB4 Role Type: Temp to Perm £8.50 per hour Purpose: To deliver outstanding customer service to our Commercial customers, and provide the Regional Sales teams with business development and administration support to ensure a seamless and market leading experience for our customers. * Handling and resolution of customer queries through a variety of communication channels including phone calls, Live Chats, text messages, Salesforce cases, and email. * Build strong relationships with internal and external customer * Administration tasks: processing contracts, resolving invoice queries, booking waste collections, sending welcome packs, first impression calls, 6 month feedback, contract amendments (resigns, service increase/decrease, relocation, new sites/services), customer hub registrations and user support, accept waste transfer notes and any other ad hoc administrative duties. * Sales team support: assign leads to Sales Executives, contract checks, handling sales process for increases/decreases to service that don't require risk assessments * Negotiating with customers to prevent customer churn, increase prices/services * Upselling additional services, collections. * Duty of care to follow through and understand Data Protection, Confidentiality, Terms & Conditions of Contracts, Legislation * Support with monthly customer reporting * Attending internal and customer meetings as and when require To apply for this role through HRGO Recruitment please click on the "apply button" HRGO Recruitment offers permanent and temporary jobs across the UK - visit hrgo.co.uk to get in touch with your local branch for more opportunities