Customer Success Manager - Independent and International Schools

HRGO Education are working with a company that provides a range of software and services for Schools, Local Authorities and SIMS Support Units. The Customer Success Team is part of the wider services business which is responsible for the delivery of training, consultancy, support and management of the customer relationship.

The Customer Success Manager is responsible for managing the post-sale customer relationship. The Customer Success Manager ensures customers receive a return on investment in their products and services, as well as driving usage and increasing reference-ability. The Customer Success Manager works with a number of accounts and serves as a trusted advisor to promote retention and brand loyalty.

Responsibilities:
Delivering a service which ensures all customers can achieve best value for their products thereby improving customer outcomes.
* Demonstrate advanced insights and understanding of each customer's business priorities
* Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage, monitoring health and customer satisfaction
* Provide a high level of functional expertise and sector knowledge to expand the customer's use of the product and support with thought leadership activity
* Drive customer retention, identify new growth opportunities and secure customer willingness to advocate on a range of products
* Represent the "Voice of the Customer" across the different business teams
* In partnership with the Account Management team attend customer meetings, lead on service improvement plans and the measurement of customer satisfaction

Key Skills & Experience:

* Knowledge and experience of the full range of SIMS products
* Relevant experience working within the Independent education sector
* Experience in managing customer engagement and evidence of collaborative working
* Strong interpersonal skills to foster positive customer relationships
* Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously
* Creative problem solver, ability to work independently and within a team
* Strong persuasive communicator with the ability to deliver both remote and face to face presentations
* A clean driving licence is essential, as there may be some travel. Overnight stays away from home may be necessary on occasions