Customer services advisor's needed

We are looking for new recruits in Newcastle for a home based Customer Service team providing advice and information on a range of services via all contact channels e.g. telephone, face to face and online. You will be expected to provide support for a range of internal and external customers, providing first contact resolution and taking ownership of customer's enquiries. You will also be working within and actively promoting customer service standards, acting as an ambassador for Customer Services, clients and the company. Training will require going into office but after this you will be working from home.

Essential:

• Flexibility required with variable hours of work

• Excellent communication skills

• Experience in providing help, advice and information within a customer service environment

• Experience of gathering organising and managing information

• Experience of financial and administrative routines

• Good general education with a minimum of 4 GCSE's at Grade C or above including Maths and English, or the equivalent, and/or able to demonstrate relevant experience and capability

• Good literacy, numeracy and IT skills

Desirable:

• Experience within the energy sector

• Knowledge of B2B

• Experience of payment routines and financial systems

Shift times:

Start time - shift rotation between 8.30-PM Mon- Thurs and 8.30-4.30pm on Fridays.

End time - shift rotation between 8.30-PM Mon- Thurs and 8.30-4.30pm on Fridays.

Rate of pay: £9.30 p/h

If this is something that you would be interested in APPLY NOW