We use cookies. About our cookie policy

You're interested in

Customer Services Assistant

In or around this area

Holt

Job reference

Cust Serv285436

Salary

£25800 per annum

Job Description

Customer Services Assistant

Job posted by: Claire Turner

Customer Services Assistant

HRGO is recruiting for an experienced Customer Service Assistant to join a super business looking to grow its team.

You will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. In addition, the post holder will also provide a front desk service to the company, control and order stationary stock as required.

The role will be varied and involve the following:

To process all customer orders from taking the order to delivery. Orders are received via Edi system, email and phone. You would check all received orders, maintaining a close contract with the relevant customer, accurately import, accept where required.

To be at the forefront of customer service, responding to emails, calls and face to face, dealing with queries regarding products and services efficiently and in a professional manner.

To proactively improve customer service tasks, ensuring all tasks are completed accurately and in a timely manner. All orders importing need to be checked and agreed immediately as received to ensure that there is no impact on production, dispatch and delivery to the customer within the agreed timescales.

Input data accurately and complete related paperwork efficiently.

Manage all depot customer communications

Rubicon management eg Product set up, EDI set up and associated Commercial administration/ data management connected with the master data files as required.

Transfer stocks, Despatch orders, invoice and check stocks on all 3rd party warehouses.

Raise purchase order for raw material and keep check of stock and delivery timings.

Keep close contact with customers and report and anomalies in supply.

Sign off invoices and debit notes, find and send POD requests.

Monday to Friday Hours

£25,800k per annum.

If this role is of interest, please send your CV highlighting your Customer Service experience and key achievements to date to Claire @HRGO

Similar Customer Services Assistant jobs in the area

Norfolk - Aylsham
£20000 per annum
Norfolk - Norwich
£39000 per annum, Excellent Benefits
Norfolk - Holt
Not Specified
Norfolk - Holt
Not Specified
Norfolk - Diss
up to £21000 per annum

Apply

*
*
*
Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
*
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.