Customer Services Assistant

HRGO is recruiting for an experienced Customer Service Assistant to join a super business looking to grow its team.

You will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. In addition, the post holder will also provide a front desk service to the company, control and order stationary stock as required.

The role will be varied and involve the following:

To process all customer orders from taking the order to delivery. Orders are received via Edi system, email and phone. You would check all received orders, maintaining a close contract with the relevant customer, accurately import, accept where required.

To be at the forefront of customer service, responding to emails, calls and face to face, dealing with queries regarding products and services efficiently and in a professional manner.

To proactively improve customer service tasks, ensuring all tasks are completed accurately and in a timely manner. All orders importing need to be checked and agreed immediately as received to ensure that there is no impact on production, dispatch and delivery to the customer within the agreed timescales.

Input data accurately and complete related paperwork efficiently.

Manage all depot customer communications

Rubicon management eg Product set up, EDI set up and associated Commercial administration/ data management connected with the master data files as required.

Transfer stocks, Despatch orders, invoice and check stocks on all 3^rd party warehouses.

Raise purchase order for raw material and keep check of stock and delivery timings.

Keep close contact with customers and report and anomalies in supply.

Sign off invoices and debit notes, find and send POD requests.

Monday to Friday Hours

£25,800k per annum.

If this role is of interest, please send your CV highlighting your Customer Service experience and key achievements to date to Claire @HRGO