HRGO are recruiting a Customer Services Advisor to assist in a project for our client, based at their head office in Speke. You will be responsible for primarily handling complaints in relation to legacy cases. The ideal candidate will have a customer service background, with proven experience in complaints resolution.

Hours: Monday-Friday 9am-5pm

Contract Type: 3 month temporary contract

Pay: £16.21 per hour, paid weekly

Location: Speke

Responsibilities

- Respond to customer inquiries and complaints in a timely and professional manner

- Address customer concerns and issues

- Provide accurate information about policies, procedures, and services

- Maintain a positive and helpful attitude when interacting with customers

- Collaborate with other teams to resolve complex customer issues

- Document all customer interactions and resolutions using Salesforce

- Identify opportunities for improvement in customer service processes

Requirements

- Proven experience in a previous role where complaints resolution was a focus

- Excellent communication skills

- Previous experience using CRM systems

Why you should work for HRGO

- Competitive pay

- 28 days holiday pay

- Optional pension contributions

- Accessible via public transport, parking also available

- Working for a reputable company

If you are interested in this position, please register on the HRGO website: https://www.hrgo.co.uk/my-account and then call us on 01513471110!