We are delighted to be recruiting for our internationally known client in Stockport.
HRGO Recruitment are looking for an Invoice Clerk/Customer Service Agent for our established client based in Cheadle.
The role:
To work in the customer service department taking telephone orders, processing orders, providing product/service information and resolving problems with orders and deliveries.
To provide excellent customer service standards and maintain high customer satisfaction.
The successful applicant will be required to learn the company procedures for order processing, product recognition, picking, packing and dispatch. All new staff are required to undergo all company procedures and intense product recognition induction period which involves working in various departments to gain both company and product knowledge.
Responsibilities:
Effectively manage incoming calls.
Process orders - using bespoke stock management and invoicing software.
Build sustainable relationships of trust through open and interactive communication with customers.
Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
The Salary:
£18,553.50 - £19,345.32
If you are interested in this role, please apply by submitting your CV to:
Sharon.bartholomew@hrgo.co.uk
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