Our prestigious client is recruiting for experienced Customer Service staff to join their busy existing team in the Atherstone area.

Job Duties

• Answer the telephone in accordance to the telephone policy.

• Proactive approach to customer requirements based on historic transactions, if applicable.

• Proactively provide customers with accurate product and pricing information based on their needs.

• Proactively ensure that customers are aware of necessary paperwork and any special instructions.

• Communicate accurate and complete shipments statuses from the track and trace system.

• Provide first line support on how to use self-service tools and services

• Provide solutions and alternatives based on customer needs.

• Where first call resolution cannot be achieved communicates the appropriate call back time to the customer and ensure it is in line with agreed timeframes of the Support team or other departments.

• Accurately enter the required data into the booking system to facilitate correct and complete consignment collection.

• Record accurate details for the Support team follow-up where first call resolution cannot be achieved.

• Record accurate details where follow up by another department is required.

• Where an enquiry is not converted, ensure all system entries are complete so accurate Sales follow up can occur.

All Candidates must have the following documents to apply

Passport, Birth Certificate or ID card

Proof of NI number

Proof of address (dated in the last 3 months)

5years of references - with gaps over 28 days to be verified.

Standard DBS dated within the last 10 weeks of the start date

The initial start date will be the middle of March 2020