Job Specification

Position: Customer Service Specialist

Location: Chester (Offer Hybrid working policy)

Hours: Between 9:00am-8:00pm Monday-Friday with Weekends on a rota basis

Salary: £19,305 PA + Up to £800 PCM OTE Bonus

Due to continued success and growth our client is looking for a number of candidates within Travel department, previous customer service, administration, hospitality or retail experience would be an advantage however this is a fantastic role for someone looking at developing further within their career as full training is given.

What the company offers:

• Competitive basic salary as well as additional performance related bonus schemes

• On site onsite gym and wellbeing classes, and impressive break out leisure room

• Company pension scheme, holiday buyback, life assistance, monthly value, and long service awards.

• 33 days holiday leave plus Birthday off

• Monthly competitions and prizes to be won

• Hybrid working offered after completion of probationary period

• Training and ongoing development

• Regular social events and monthly team nights out

Duties:

• To deliver an outstanding customer journey on every contact and going the extra mile for our customers by wowing them with your knowledge and enthusiasm.

• Maximise all sales opportunities (be able to effectively close sales, promote alternatives, building rapport etc)

• To adhere to all Reservations and Company procedures and comply with all current FCA Regulations

• Effective communication with customers, both internal and external

• To take on board and action feedback and guidance given for development

• To deliver/Exceed agreed targets within the Sales areas - to include but not limited to contact to booking conversion, add-on products, Customer Satisfaction survey scores

Please contact Laura at HRGO recruitment for more information on 0151 3471110 or email Laura.burtenshaw@hrgo.co.uk