Our client is looking to recruit additional Sales and Customer Service support, based in Widnes. These are full time roles working 37.5 Hours per week Monday-Friday 8.30am-5.00pm. Offering excellent opportunities and benefits to the right candidate.
Job Purpose:
To work as part of a UK Team to handle all internal and external sales and service contacts in line with the required levels of customer expectation and satisfaction at all times.
Get to know the customers, their businesses and most importantly someone who connects well with people
Attend and understand all of our internal training programmes that covers products, customer support and processes
Support your colleagues across all work streams to ensure all work activity is completed within the required timescales to the desired level.
Main Responsibilities:
Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.
Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially.
Utilising company tools and reporting to analyse and make responsible commercial decisions.
Effective use of CRM
Review reports received 2 hourly/daily and action where applicable
Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders
Participating in bespoke training courses
Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer
Communicate special offers/promotions to customers
Build and maintain internal relationships with Account Managers
Dealing with all incoming calls & queries
Order Input
Investigating common/recurring issues and logging them so they can be monitored and improved upon
Receiving and processing/investigating customer complaints through to resolution
Skills/Experience
Good knowledge of SAP, systems and processes along with IT Skills (Microsoft Word, Excel, Powerpoint)
Passion for delivering and driving excellent standards of customer service
Sales up selling and cross selling techniques
Ability to manage own time in order to hit daily,weekly and monthly deadlines
Good interpersonal skills and relationship building
Results driven
Self Motivated to achieve personal targets
To apply please forward over a CV to laurab@hrgoliverpool.co.uk or call Laura direct on 0151 203 1757 to discuss.
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