Job Specification

Position: Customer Service Manager

Location: Bromborough

Hours: Monday - Friday

Salary: £DOE

We are looking for an experience Team Manager to lead a small team of customer service/ sales representatives to confidently address customer issues.

Job Responsibilities:

• Coordinate with people in different departments to see if a better price is available somewhere else or if suppliers in a certain area are not living up to expectations.
• Oversees supply chain management.
• Implement effective processes for customer service representatives to interact with customers.
• Coordinates with sales department to incorporate plans to increase customer satisfaction.
• Communicate with all departments to ensure supplies get where they need to and on time and meet deadlines.
• Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.
• Ensure work environment is compliant with all applicable laws and regulations.
• Write reports and analyse the customer service that the organisation provides.
• Lead or supervise a team of customer service staff.
• Provide help to customers using the organisation's products or services.
• Improve customer service procedures, policies and standards for the organisation or department.
• Keep on top of a company's supply needs.
• Seek out high-quality goods and negotiates reasonable prices on orders.
• Communicates with team members and executives.
• Maintains professional environment for customer service team to thrive to solve problems and increase customer satisfaction, leading to an increase in sales.

Skills and Qualifications:

• Excellent Customer Service skills.
• Excellent Communication skills.
• Excellent Computer skills (Microsoft Office).
• Proven working experience as a Customer Service Manager.
• Ability to think strategically and to lead.

Please call Nicola at HR GO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk