The Opportunity Role Title: Customer Service & Invoice Clerk The role is: Full time Monday to Friday 9am - 5.30pm or 10am - 6.30pm *2 x shift patterns, alternating weekly. Job Description: To work in the customer service department taking telephone orders, processing orders, providing product/service information and resolving problems with orders and deliveries. To provide excellent customer service standards and maintain high customer satisfaction. The successful applicant will be required to learn the company procedures for order processing, product recognition, picking, packing and dispatch. All new staff are required to undergo all company procedures and intense product recognition induction period which involves working in various departments to gain both company and product knowledge. Responsibilities: Effectively manage incoming calls. Process orders - using bespoke stock management and invoicing software. Build sustainable relationships of trust through open and interactive communication with customers. Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution. On the job training will be ongoing. Person Requirements: All employees in the order processing department are a well trained, highly motivated team so the person we are looking for must be bright and enthusiastic with an outgoing personality who can work as part of a team. Our client stock around 7000 items and product variations for the medical and veterinary community so a self-motivated quick learner with a good memory and organisational skills is very important. To apply for this this role please send an up to date or for more information please call Sharon on 0161 480 5181.