Our client are looking for an additional person to work in their customer service department taking telephone orders, processing orders, providing product/service information and resolving problems with orders and deliveries.
The successful requirement will be required to provide excellent customer service standards and maintain high customer satisfaction.
The successful applicant will also be required to learn the company procedures for order processing, product recognition, picking, packing and dispatch. All new staff are required to undergo all company procedures and intense product recognition induction period which involves working in various departments to gain both company and product knowledge.
Effectively manage incoming calls.
Process orders - using bespoke stock management and invoicing software.
Build sustainable relationships of trust through open and interactive communication with customers.
Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
On the job training will be ongoing.
All employees in the order processing department are a well trained, highly motivated team so the person we are looking for must be bright and enthusiastic with an outgoing personality who can work as part of a team. The company stocks in the region of 5000 items and product variations for the medical and veterinary community, so a self-motivated quick learner with a good memory and organisational skills is very important.
Our client is a very successful 25-year established, award winning and fast growing medical supplies company based in Cheadle Heath, Stockport. They specialise in supplying high quality non-pharmaceutical medical consumables to the medical and veterinary industries. Our Clients include the NHS, the private health sector, universities and research, veterinary hospitals, veterinary groups and independent surgeries.
They are a highly respected family run company which has seen massive growth during the recession.
As a result of their tremendous success the business is currently looking to relocate to a larger building within the Stockport area.
Contract type: Permanent position. Initial 3 month probation period followed by a regular appraisal and betterment program.
HRGO Recruitment are an equal opportunities employer and employment agency. HRGO are acting as an Employment Agency in relation to this vacancy.
If you are interested in this role, please apply online or for more details please contact Stefan Petrie on 0161 480 5181.