HR GO are looking to recruit Customer Service Executives to start on the 15th November, for their prestigious Contact Centre based in the Sunderland area.

The ideal candidate should have come from a solid telesales or retail background, with excellent customer service skills.

The salary is £22,200 per annum. which includes shift allowance working between the hours of 8.00am and 8.00pm. Flex 4 shift - Requires working 1 in 2 Saturdays and 1 in 4 Sundays, and flexible RDO (rota'd day off)

In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.

Responsibilities and main Attributes:-

• Receive inbound calls from new and existing customers

• Communicate the benefits of products and services

• Build an excellent rapport, understanding their needs in a professional manner

• Ability to work to targets

• Excellent communication skills, both verbal and written

• Understand and upsell the company products

• Data entry and information gathering

• Ability to work to KPI'S

• IT literate and attention to detail

• Experience of working within a call centre environment is desirable

• Consistent delivery of quality and attention to details

• Enthusiasm for customer service and satisfaction

• IT literate and competent

All candidates must be able to pass a criminal and financial background check prior to start date.