Job Specification POSITION Customer Service Executive LOCATION: Deeside HOURS: 9am-5pm Monday - Friday SALARY: up to £21,000p/a REF: VR/0001 A great opportunity to join a well-established manufacturing company in Deeside as a Customer Service Executive has become available due to continuous success and growth. Job Summary: Responding to customer enquiries either direct or via external Sales the ideal candidate will have experience in a fast-paced manufacturing environment, must have an excellent professional telephone manner, be self-motivated, flexible, highly organised and computer literate. Role and Responsibilities: * Work closely with external Sales, Senior Customer Services Executive, Planning/Purchasing and Commercial Manager. * Manage and monitor all customer enquiries & orders to agreed SLAs. * Provide a high level of customer service to clients via telephone and email. * Input Quotations and Sales Orders onto the MIS system. * Create technical specifications. * Maintain Customer Finished Goods stocks to minimum and maximum levels as agreed with the CM, ensuring no stock is over 3 months old. * Raise purchase orders for transport/outwork. * Work with Accounts as and when required resolving any payment issues including overdue debt, invoice queries and credits. * Work with the Quality Manager to co-ordinate any Quality Complaints. * When and if required contribute and be part of Company Projects. Experience: * Customer services * Internal sales * MIS systems * Stock Control * Forecasting * Essential * Advanced PC skills including Microsoft Excel, Word and PowerPoint * Excellent telephone skills * Excellent written communication skills * Lateral thinker, problem solver, ability to prioritize Desirable: * Estimating/Order entry experience using an MIS system * Experience in the print/packaging industry Please call Nicola for more information on 0151 3471110 or email your CV to nicola@hrgoliverpool.co.uk