3/6/2018 2:58:11 PM
HR GO Recruitment
HR GO Recruitment

Customer Service Detailer

Up to £20000 per annum

Job Specification

POSITION: Customer Service Detailer

LOCATION: Holywell

HOURS: Monday to Thursday 8:15am - 5:00pm, Friday 8:15am - 3:45pm

SALARY: £20,000p/a

REF: VR/00465

Job Specification:

Our client is a global leader in their industry, they are looking for Customer Service professional who has experience working within a fast.

Duties Include:

* Inputting customer order requirements onto SAP detailing bespoke screens ensuring high levels of accuracy and efficiency to meet customer demand
* Utilise in-depth knowledge of Company products to ensure a full range of products are offered to support individual needs of customers.
* Ability to review customer panel and ancillary cutting details, intelligently review detailing guide for each product we offer and detail and arrange them in a logical order for production to manufacture and also for transporting product from plant of manufacture to customer on site delivery.
* Using SAP to process orders ready for the planning team to schedule
* Effectively manage and prioritise orders to ensure specific production and delivery schedules are met
* Creating and transmitting purchase orders against established purchase agreements for generated orders, liaising with the accounts department to manage credit flow
* Communicate with other manufacturing plants to ensure that customer orders are prioritised as per requirements
* Provide reliable information and support, fast order processing, enabling prompt and precise invoicing for our customers as well as for our various internal and external partners
* Liaise with internal colleagues and departments as appropriate to resolve any customer order related queries
* Verification of customer orders from other detailers before scheduling
* Build and maintain strong relationships with customers by providing excellent customer service.

The successful candidate will possess the following skills and experience:

* Ideally previous experience of working in a fast-paced Customer Service/Order Processing type role
* Excellent communication skills both written and verbal
* Must have strong attention to detail and excellent PC skills (Proficient in Microsoft office packages) with a good head for numbers.
* Previous experience of using SAP would be highly advantageous although not essential as training will be provided
* Ability to take off customer requirements / drawings in a logical and multitasking work flow, identifying product and production requirements.
* The ability to be highly organised with excellent administration, negotiation and problem-solving skills
* The ability to manage complex projects to strict deadlines and to remain calm under pressure
* The ability to work well as part of a team

Please call Nicola at HR GO recruitment on 0151 3471110 or email you CV to nicola@hrgoliverpool.co.uk
Job Reference:VR/00465