We are currently looking for a Customer Service Coordinator for our Ramsgate based client. This position is to:- Act as the main point of contact for customer enquiries and orders. * Enter product orders, including changes to existing orders; issue Customer Alerts, record Lost Orders and send order confirmations as required. * Validate accuracy of entered orders. * Accurately communicate price quotations, product availability, product information and delivery schedules in a timely manner. * Liaise with other departments as and when necessary to effectively process orders and satisfy customer requirements. * Resolve problems; document and respond to customer complaints * Follow up complaints to ensure that customer expectations are satisfied. * Record new business opportunities using the Contact Relational Management Database. * Follow, deal with or route appropriately any queries received. * Ensure that the correct documentation and permissions are obtained for imports and exports in a timely manner. * Maintain and develop the quality of services offered to customers. * Monitor and report on quality of services. * Contribute to continuous improvement. * Assist with training of new Customer Service Representatives and Administrative Support on order entry and department procedures. * Promote good work practices and enhance working relationships. * Attend regular team meetings. * Contribute to the maintenance and document an efficient Quality Management System. * Ensure that all Health and Safety regulations are adhered to, liaising with the H&S officer where appropriate. * Ensure a safe and tidy area. * Provide cover for other members of the team as and when necessary. * Carry out other reasonable duties that may or may not be related to the job as requested by the management. You will be required to pass a security check and also take a basic test, this role is to start as soon as possible so you must be available immediately. If you feel this is the position for you and would like to apply please email your CV to fiona.kundu@hrgo.co.uk.