Customer Service Complaints Manager required for a 1 year fixed term contract - to work both in the office and remotely from home.

Main duties and responsibilities required:

Manage and respond to all customer complaints with the aim to resolve at first contact where possible

Provide a professional and timely response to Key Stakeholders (members, parishes and client) enquiries through a variety of communication channels

Take ownership of the enquiries from initial contact through to resolution

You will have:

Strong computer literacy, experience within a similar job role and ideally working experience within a local authority

Own transport will be required, for when you are working on site, due to location