We are working alongside an entrepreneurial and successful manufacturing company, and due to continued growth, they are now looking to appoint a Customer Services and Logistics Administrator The role will deliver customer service, logistic and transport solutions for product exported to the US region FMCG customers. The successful candidate must have the ability to plan and prioritise their workload and deliver to agreed deadlines. Must have demonstrable skills developing and working with spreadsheets, administration systems and in-house database systems. Be accurate with attention to detail and possess the sort of confidence and communication skills that inspires trust in colleagues and customers alike. This role will be responsible for delivering high performance Customer Service from 3PL's and all other logistics service providers delivering to our customers through KPI measurement. This role requires flexibility in working hours to support US markets. Responsibilities: * Responsible for fulfilment of customer orders, analysis of OTIF performance and liaison with customers regarding customer service requirements and their KPIs. * Responsible for updating and uploading data on the internal AS400 system - customer orders, order picking, confirming hauliers collection/deliveries etc * Deliver analysis of performance - OTIF for the business and customers * Record information and produce T&L cost/efficiency reports * Manage and drive improvement in 3pls and other service providers Customer Service KPI's agreed in SLA's * Ability to negotiate/renegotiate rates for transport orders based on agreed incoterms, working with Freight Forwarder or shipping lines to provide Sea, Road and Air freight services * Co-ordinate and plan containers daily/weekly * Manage all rate requests with Freight forwarding and Shipping suppliers * Responsible for Preparing and management of shipping documents - including BOL's, Commercial invoices, Packing lists, export certs, PODs etc * Follow up on sales and delivery enquiries liaising with customers and internal stakeholders across various departments * Act as initial point of contact for incoming Customer Services & Logistics queries * Develop and deliver a suite of reports as required by the business Experience and Qualifications: * 2-3 years' experience in a similar role - US Freight forwarding or in-house shipping roles * Experience in a Customer Service environment dealing with service providers and customers. * Demonstrable communication and interpersonal skills * Excellent computer skills (Microsoft Office Suite) * Previous experience working with AS400 systems would be an advantage * Flexible approach to working hours Good team working skills and the ability to work on your own If you have the skills and experience to contribute to this fast moving and vibrant company, please forward a copy of your cv