HRGO are seeking an Customer Service & Admin Coordinator for a reputable company in Sandwich.
The right candidate must have strong admin skills, excellent IT skills and experience of dealing with confidential and sensitive matters.
Duties include:
Regular checking of e-mail inboxes, forwarding contacts to relevant personnel
Create new client records on internal database and populate with data from Carer Information Record/Wellbeing summary as appropriate.
Process referrals for Carers Assessments in line with Carers Business Process and Carers Policy within timeframes stipulated
Create and update records on local authority database in relation to Carer Assessments.
Contact Carers within timeframes stipulated in our contract to book Carer Assessments, update records on databases
Contact Carers one year after a Carers Assessment to offer a review
Complete amendments of Carers Assessments as directed
Scan Carers Assessments and supporting documents and attach to Carer records on database.
Ensure Carer records are closed on external database in line with protocols and within timeframes stipulated in our contract.
Administer the Kent Carers Emergency Card and undertake regular reviews to ensure information held is accurate
Monitor lone workers in line with Lone Working Procedures
Provide administrative support to the team when issuing payments to Carers
Provide administrative support for activities and events
Undertake regular data maintenance tasks on organisation's database
Provide frequent updates on Facebook to support the promotion of the company
Produce data/reports from our internal database upon request
Carry out printing/photocopying to support organisational need
Prepare Carers' packs and mailings to Carers, including regular newsletters
Any other reasonable tasks requested by the CEO, management or the Trustees
Hours are 37.5 hours per week Monday - Friday
Salary £18725.40 per annum
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