Job Specification POSITION: Customer Service Advisor LOCATION: Deeside HOURS: Monday to Friday, 9:00am to 5:30pm SALARY: £18,700p/a REF: VR/00639 Our client is an independent communications specialist who are looking for a number of enthusiastic Customer Service Advisor to join their established team. Main Purpose First Line Support for their customers, full training is provided on products and services. Duties & Responsibilities: * Provide technical support to customers and employees for Data Devices such as Smartphones, acting with the highest degree of courtesy and professionalism * Troubleshooting a variety of technical and non-technical issues * Make calls to Networks to assist with queries * Logging records of queries and the resolutions * Create distribution lists and sales forms for equipment to be despatched * Liaise with accounts to check order payment methods * Process phone care & lease care claims * Check with Courier regarding queries on collections and deliveries with Courier Network * Ensure all customer queries are prioritised and handled in the shortest time possible Skills: * Excellent interpersonal and customer care skills * Excellent analytical skills and the ability to solve problems * A thorough understanding of iOS, Android, BlackBerry and Windows Phone. * Willing to learn about different email infrastructures * Strong drive for achievement, detail-orientated and organised * Resilient and able to work independently and efficiently, to meet deadlines * PC Literate Benefits: * 20 days holiday, increasing each year by one day to a maximum of 25 days + Bank holidays, * Work place pension * Attendance bonus * Company bonus * Onsite Parking * Onsite Canteen Please all Nicola at HR GO recruitment for more information on 0151 3474900 or email your CV to nicola@hrgoliverpool.co.uk