Are you looking for the next step within Customer Service, then look no further!

We are looking for candidates who have gained previous customer service experience within Retail/Hospitality and other Customer Service environments who are looking to utilise and develop with further progression opportunities.

Our client is based on the Wirral and are located within easy reach of fantastic local transport links. The roles are full time 40 hours per week worked across 5 days. Opening times are 8am-8pm Monday-Sunday and shifts will be provided in advance. Roles are initially Temporary to Permanent with payment paid weekly. Starts available from 27th September 2021.

Training is provided on site and provides both additional Customer Service training as well as further one on one support when transitioning into the Customer Service Team.

Main responsibilities:

• To process a high volume of customer requests accurately and within agreed timescales while fully respecting process controls and regulatory/compliance requirements
• To ensure all processes and procedures are fully adhered to
• Satisfying customer requests to the highest standard and within service levels
• To liaise with colleagues where required to resolve customer queries
• To deliver superior customer service, promptly handling all calls and emails received; foster strong customer relations and actively promote the bank as the preferred provider of banking services
• Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf
• To ensure compliance with the policies and procedures of the bank

Due the nature of the role of the nature of the roles they are subject to DBS and credit check. If this sounds of interest and would like further details please contact us on 0151 203 1757 ask for Beth or Jon or apply online at www.hrgo.co.uk/register.