Customer Service Advisor　Borehamwood
Paying £21,000- £22,000 + Excellent benefits
Borehamwood
Working hours are: Monday to Friday 9am - 5.00pm with half hour lunch

Do you have a minimum of 2 years customer service experience in a call centre or customer services operations department?

Must be computer literate.

Must live within a 5-mile radius of Borehamwood.

Customer Service Advisor required for our client a leading organisation based in Borehamwood are looking to recruit an experienced Customer Service Advisor with a solid and proven work history with a minimum of three year's experience in Customer Service, with the ability to work effectively alone or as part of a team. In the role of Customer Service Advisor, you will be a proactive point of contact between the company, its customers, and their external suppliers, both internally and externally. Provide a first-class level of customer service. Working as part of the Operations & End of Agreement team, you will deliver an excellent quality of service, administer all tasks and job functions accurately within required time scales, and be focused on achieving objectives and targets. Build strong working relationships to work transversely across the business and effectively liaise with outsourced suppliers to continuously improve processes, reduce, and monitor costs and minimise losses to the company.

Customer Service Advisor/ Customer Service Agent Key Skills:

Have at least two years relevant office-based customer services experience.

Taking responsibility and ownership for the services delivered to the customer and the ability to resolve a customer's initial query through to satisfactory conclusion.

Excellent verbal and written communication skills.

Excellent interpersonal skills i.e., listening used every day to communicate and interact with customers.

Excellent critical thinking and problem-solving skills.

Demonstrate a 'can do' attitude and ability to respond in a professional manner, enhancing the customer experience.

Ensure a superior quality customer experience for our customers.

Knowledge and working experience of Excel, Word and Outlook.

Continually deliver strong, positive and demonstrable customer service skills and experience.

Customer Service Administrator Tasks

• Handling calls and enquiries for new business.

• Processing of new installations and additional works required.

• Production of installation packs for our engineers.

• Invoicing for new business and additional works required.

• Processing of account handovers and issuing of appropriate certificates of compliance as required.

• Stock control, store keeping, ordering equipment and goods received inspection.

• Planning and communicating installations and managing installation engineers diaries.

• Installation handover activities, including the updating and revising customer specifications as required.

• Once proficient, you will be trained to be multi-tasked in all office activities and processes.

This is truly a remarkable opportunity with a great organisation who will invest in your future as much as you do so please do not delay responding. If you are interested, don't delay, send your CV over to Martina today!