Job Description
Position: Customer Service Coordinator - Afternoon/Evenings
Location: Ellesmere Port
Hours: Monday - Friday on a shift basis between 1pm-Midnight 37.5 Hours per week
Salary: £23,824 PA inc shift allowance + company bonus scheme and benefits package. Rising to £24,985 PA from 1st January 2023.
Due to growth and success, we are currently looking for a Customer Service Coordinator to join our client based in Ellesmere Port.
If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!
The ideal candidate will have gained previous experience within a customer service-based environment. You will be proactive and positive when handling enquiries from customers and clients in readiness to provide a quality service. You will be able to make decisions using own initiative and possess excellent time management and organisations skills. Due to the nature of the role, you will be required to compile accurate business emails and reports and must have excellent communication skills both written and verbally.
What the company offer:
Modern office environment, easily accessible with local transport links within walking distance
In-house training and on-going career development
Pension company contribution
Company Bonus Scheme
Long Service and Employee Awards
Hybrid working options
About the role:
Your responsibilities as a Customer Service Coordinator would be:
Monitor and action all email & telephone requests from customers
Carry out the above in line with set company service level standards in a friendly & professional manner
Use of internal systems to process, update and complete all customer requests and utilise system to help manage workloads effectively
Use industry knowledge and initiative to choose best airlines to approach to meet the groups requirements
Make sound commercial decisions on margins & pricing based on individual requests
Work on own initiative without constant supervision
Update all transactions accurately into the database
Keep on top of all deadlines for deposits, balance payments, names & ticketing
Ensure payments are received from clients in good time to meet deadlines
Develop a good understanding of the market and competition
Follow up queries by telephone or email
Form close ties with staff within external partners to strengthen relationships
Be aware of, and work towards, sales targets
Answer phones of other departments during busy times
To apply please forward your current CV to laurab@hrgoliverpool.co.uk or call 0151 347 1110 to discuss in more detail
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