Job Description

Position: Customer Service Co-Ordinator - Afternoon/Evenings

Location: Ellesmere Port

Hours: Monday - Friday on a shift basis between 1pm-Midnight 37.5 Hours per week

Salary: £22,877 inc shift allowance + company bonus scheme and benefits package

Due to growth and success, we are currently looking for a Customer Service Co-Ordinator to join our client based in Ellesmere Port.

If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!

The ideal candidate will have gained previous experience within a customer service-based environment. You will be proactive and positive when handling enquiries from customers and clients in readiness to provide a quality service. You will be able to make decisions using own initiative and possess excellent time management and organisations skills. Due to the nature of the role, you will be required to compile accurate business emails and reports and must have excellent communication skills both written and verbally.

What the company offer:

• Modern office environment, easily accessible with local transport links within walking distance

• In-house training and on-going career development

• Pension company contribution

• Company Bonus Scheme

• Long Service and Employee Awards

• Hybrid working options

About the role:

Your responsibilities as a Customer Service Co-Ordinator would be:

• Monitor and action all email & telephone requests from customers

• Carry out the above in line with set company service level standards in a friendly & professional manner

• Use of internal systems to process, update and complete all customer requests and utilise system to help manage workloads effectively

• Use industry knowledge and initiative to choose best airlines to approach to meet the groups requirements

• Make sound commercial decisions on margins & pricing based on individual requests

• Work on own initiative without constant supervision

• Update all transactions accurately into the database

• Keep on top of all deadlines for deposits, balance payments, names & ticketing

• Ensure payments are received from clients in good time to meet deadlines

• Develop a good understanding of the market and competition

• Follow up queries by telephone or email

• Form close ties with staff within external partners to strengthen relationships

• Be aware of, and work towards, sales targets

• Answer phones of other departments during busy times

To apply please forward your current CV to nicola.evans@hrgo.co.uk or call 0151 347 1110 to discuss in more detail