Job Specification

Position: Customer Service Administrator

Locations: Bodelwyddan

Hours: Monday - Friday 40 hours per week either working 8am - 4.30pm or 8.30am - 5pm.

Salary: £21,000-£22,000 PA DOE

Contract: Permanent

Purpose of Role

My client is currently seeking a Customer Service Administrator to work within a busy manufacturing office environment with an immediate start.

Tasks & responsibilities include

• Order Processing for emailed, faxed, Tooling/Prototype or intercompany orders (all non-EDI orders)

• EDI Order Processing / system check / system clean-up / analysis of forecast and customer's demands

• Tracking of customer's orders progress and send updates on delays to customers proactively

• Interrogation of the information system for delivery, quantity and quality issues

• Keep records of delivery performance and generic satisfaction level of customer portfolio

• Validation of information with all departments involved before communication to customer (when needed e.g. fast moving situation)

• Communication of order status to customer via telephone and e-mail

• Reporting of issues and risks to sales, quality, dispatch and technical department

• Identify and assess customer's needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Raise delivery notes in support to dispatch department when needed

• Invoice customers, send invoices (post/email) and chase payments in case needed

• Verify periodically with sales customer's trade agreements, price list, requirements

• Keep the system updated with all relevant information about customer (trade agreements, price list, requirements)

Skills and Experience

• A commitment to quality and a thorough approach to the work

• Attention to detail, time cost and quality

• Excellent written and verbal communication skills

• A flexible attitude and the ability to perform under pressure

• The ability to work well within a team

• Excellent Microsoft Word/Excel is essential

Please call Nicola @ HR GO Recruitment on 0151 347 1110 or email nicola.evans@hrgo.co.uk