Job Specification POSITION: Customer Service Administrator LOCATION: Flint HOURS: 8:30am-5:00pm Monday - Friday SALARY: £18,000-£20,000p/a REF: VR/00707 Job Specification: * To support the sales admin, purchasing and finance team in running the Ops office. * This role will involve a variety of tasks such as entering sales orders, providing customer service, completing reports, sending stock to Amazon, chasing Purchase Orders, entering Supplier invoices, running invoicing/statements, some debt chasing etc. * This list is not comprehensive. Some Office Management functions are also included. * Enter sales orders check and/or enter internet orders raise customer returns raise customer credits or exchanges for faulty items enter vendor returns enter supplier invoices enter and maintain customer price lists * Stock replenishment manage office stationery send stock to external warehouses, eg Amazon * Ensure customer PO's are received against sales orders check pricing against customer price lists update vendor Check supplier invoices against purchase orders / goods receipt aid warehouse -with stock loss investigation as necessary * Team work Liaise effectively with all internal departments proactively support colleagues in Ops Dept as dictated by changing workload demands * Answer incoming calls to Ops Dept Communicate in a professional, friendly and efficient manner with customers and suppliers both on the phone and by email Liaise effectively with all customers and suppliers Help Finance team with debt chasing * Maintain, tidy, clean office and safe working environment. * Post invoices / statements * Communication with customers on order queries and/or faulty items coordinate customer returns and testing procedures * Assist Ops Team in analysis of customer returns, faults, supplier non-conformance, pack sales etc, as required * Compliance comply with company's policies and procedures Support management with improvements * CPD Actively commit to self-development utilise all learning resources available e.g. * Citation on-line training courses Maintain good working knowledge of systems and continuing updates Person Specification: * Strong communication skills (verbal and written) * Able to liaise with all departments * Computer literate with fast typing skills * Team player Organisation / time management skills * Ability to juggle tasks and workload * Customer focused * Self-motivated and able to work with the minimum of supervision Please call Nicola at HR GO recruitment for more information on 0151 3474900 or email your CV to Nicola@hrgoliverpool.co.uk