Job Specification

Position: Customer Service Administrator

Location: Malton, Sherburn

Salary: £24,035p/a raising to £26,035p/a after 12 months + Benefits

Hours: Monday - Thursday 08.15 - 16.40 and Friday 08.15 - 15.55

Contract: Permanent

We currently have an exciting opportunity for a Customer Service Administrator to join our client who are a global manufacturer based in Sherburn. The ideal candidate will have previous customer service or administration experience with a good eye for detail.

Duties:

• Day to day management of customer orders, from receipt through to delivery, with responsibility for ensuring material and production capacity are available.

• You will need to liaise with Area Sales Managers, internal quotations departments and divisional production facilities to enable fulfilment of customer orders on time in full.

• You will be the first point of contact for any customer queries, which will mean you will also have contact with the Quality, Finance and Transport Departments in order to resolve any issues raised

Core Activities

• Processing orders onto the system

• Acknowledging customer orders within 24 hrs of receipt

• Working with customers on a daily basis to manage their orders

• Dealing with requests to expedite or delay orders (either at customer or plant request in the case of any production issues such as machine breakdowns)

• Raising complaints on the system within 24 hours of receipt and working with the Customer Care Team to reach resolutions for the customer

• Processing credit and debit notes

• Working with the Finance Department to resolve credit issues

• Working with the Transport Department, retrieving ETA information and organising expedited transport where needed

• Timely release of orders to Planning and Production

• Working with the Planning Department to both expedite and push back orders, achieving the best outcome for the customer without negatively impacting production capacity and efficiency's

• Working as part of Team, with own colleagues within Customer Service and those from other key departments

• Utilising problem-solving skills to find customer resolutions

• Managing complex projects to strict deadlines

• Launching complex projects for review with internal departments

• Independently organising, prioritising and managing workload

• Ensuring accuracy of details, both own work and checking others work

• Maintaining calm under pressure

• Demonstrating excellent verbal and written communication skills

Please call Nicola for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk