Job description
We are looking for a pro-active individual that has experience working in very fast-paced and dynamic environment. You must be used to dealing with changing priorities, a diverse workload and possess an appetite to learn and develop skills further. You must be self-motivated and be able to pick up and use new systems and processes with ease.
What we offer
As well as working alongside a supportive team and an interesting role, we offer:
Competitive salary
On the job training
22 days annual leave plus 8 public holidays
On-site parking
Cycle to work scheme
Company Pension
Free tea/coffee facilities
Scope and purpose of the role:
Process Sales Orders accurately by telephone, customer portals, and e-mail, in accordance with the Company's processes
Creating and managing PPM and reactive jobs on the system and contacting customers regarding bookings and purchase orders
Origination - Enter all enquiries accurately with full Customer requirements and details, pass information to relevant next step or appropriate contact.
Answering and processing high volumes of telephones calls and emails
Schedule and book where required all reactive and planned work to appropriate Technician
Follow up and reallocate incomplete jobs
Follow through customer enquires from initial point of contact to completion
Resolve invoice queries and support the Accounts team
Cover peers during holiday and sickness
Respond to and where possible resolve customer queries or issues, resolve or escalate problems to the correct level or appropriate contact.
Data handling, entry and export through the company's Management information System.
Support the Sales team by providing Customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.Manage internal processes & customer forecasts as required
The candidate
The successful candidate will be capable of delivering high quality service that meets our customer's expectations, build rapport with our customers to understand their needs and goes above and beyond their expectations. Has an eye for detail, ensures accuracy of own work and drives process improvements for its own work and colleagues. A great team player that can multitask and be able to handle various tasks & projects simultaneously.
Experience required:
Act proactively and with limited direct supervision.
Customer service roles with direct customer contact (calls, emails, face to face)
Possess the Interpersonal skills necessary to sustain effective relationships with employees at all levels and external customers and suppliers.
Demonstrate the ability to work accurately with detailed information in a tight time frame
Ability to work to deadlines with flexibility and enthusiasm
Excellent IT skills are essential, particularly Excel
Simply start typing below and when you're done, click the 'Save' button at the bottom of this page.
Thank you for sending your details. One of our consultants will be in touch shortly.
Browse more jobsSorry, there has been an issue processing your job application. Please contact your local branch.